Privacy Policy

We collect information in the following ways:

• Contact and inquiry forms — name, email address, phone number, business name, and messages you submit through our website.
• AI chatbot interactions — when a visitor interacts with an AI chatbot embedded on a client's website, we may collect their name, email, phone number, and the content of their messages for lead capture purposes on behalf of that client.
• Account information — email address and credentials used to access the Aceloro dashboard.
• Usage and analytics data — pages visited, browser type, device information, and general usage patterns collected via analytics tools.
• Cookies and session data — used to maintain login sessions and website functionality.

We process personal data for the following legitimate business purposes:

• Responding to inquiries and onboarding new clients
• Delivering and managing website design, AI chatbot, and automation services
• Capturing and delivering leads on behalf of clients via embedded chatbot widgets
• Maintaining dashboard access and account security
• Improving website performance and user experience
• Sending important service updates and communications

All processing is conducted in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

Aceloro provides AI chatbot widgets that are embedded on client websites. When a visitor interacts with a chatbot, their submitted information (such as name, email, phone, and message) is stored in our systems and made accessible to the respective client through the Aceloro dashboard. Clients are responsible for using this lead data in compliance with applicable privacy laws and their own privacy disclosures to their website visitors.

We use cookies and similar technologies to maintain login sessions, analyze website traffic, and improve user experience. Analytics data is collected only with your consent, which you may manage through the cookie preferences banner on our website. You may also manage cookies through your browser settings at any time.

We do not sell personal data. Information may be shared only with trusted third-party service providers (such as hosting, database, and communication platforms) that are necessary to operate our services, or when required by law. All third-party providers are selected with reasonable care and are not permitted to use your data for their own purposes.

We retain personal data only for as long as necessary to fulfill its original purpose, comply with legal obligations, and maintain business records. Reasonable administrative, technical, and organizational safeguards are in place to protect personal data from unauthorized access, loss, or misuse.

In accordance with the Philippine Data Privacy Act of 2012, you have the right to:

• Be informed about how your data is collected and used
• Access a copy of your personal data held by us
• Request correction of inaccurate or outdated information
• Request deletion of your personal data, subject to legal limitations
• Withdraw consent where processing is based on consent
• Lodge a complaint with the National Privacy Commission (NPC)

For data privacy concerns, requests, or complaints, you may contact us at: privacy@aceloro.com