Terms of Service

Aceloro provides fully managed digital services for local and trades businesses, including:

• Professional website design and development — mobile-friendly, SEO-ready, and fully managed
• AI chatbot setup and management — 24/7 chatbots trained on your business, embedded on your website
• Business automations — custom workflows and integrations tailored to your operations

Services are offered through the following plans: Starter (website only), Pro (website + AI chatbot), and Enterprise (complete custom system). Additional services may be available as add-ons.

All services provided by Aceloro are delivered on a managed subscription basis. Clients subscribe to an ongoing managed digital service — clients do not purchase a product, website, or software license. The website, chatbot, automations, and all associated systems built by Aceloro remain operational only while the client's subscription is active and in good standing. Service is delivered with no upfront setup fees or downpayment required.

a) Aceloro Retains Ownership: All website source code, design files, chatbot configurations, automation workflows, internal tooling, templates, methodologies, and dashboard systems created by Aceloro remain the exclusive intellectual property of Aceloro Inc. Clients are not entitled to source code, design files, or any underlying technical assets at any time, including upon termination.

b) Client License: Upon full payment, clients receive a non-exclusive, non-transferable, revocable license to use and display their website, chatbot, and automations for the duration of their active subscription. This license terminates immediately upon cancellation or termination of services.

c) Client Content: Clients retain ownership of their own business content, branding assets, logos, images, and text copy provided to Aceloro for use in delivering services. Upon request and subject to Section 15, client-owned content will be returned or made available.

d) No Resale or Redistribution: Clients may not copy, reproduce, distribute, sublicense, reverse engineer, or create derivative works from any Aceloro-built systems, code, or configurations.

All websites and systems built by Aceloro are hosted on infrastructure owned and managed by Aceloro. Clients do not receive access to hosting accounts, server credentials, FTP access, or control panels. Aceloro is solely responsible for server maintenance, security, uptime, and backups within its infrastructure.

Where Aceloro registers or manages a domain name on behalf of a client, Aceloro acts as the administrative contact and manager of DNS settings. The client is recognized as the legal registrant (owner) of the domain name, provided all fees are current. Upon termination, domain transfer will be facilitated in accordance with Section 15. If the client provides their own domain, the client is responsible for maintaining domain registration and granting Aceloro the necessary DNS access to deploy services.

Services are scoped based on the selected plan or a written agreement. Deliverables may vary depending on client requirements, content provided, system compatibility, and third-party platform limitations. Any scope changes or additions beyond the original agreement must be agreed upon in writing before work begins and may incur additional fees.

Aceloro does not charge upfront setup fees or downpayment. All plans are priced on a monthly subscription basis. You can start immediately with no initial investment required. Some custom Enterprise implementations may include one-time fees as agreed in a separate written agreement.

Monthly subscription fees cover ongoing hosting, maintenance, updates, chatbot operation, performance monitoring, and support as applicable to the client's plan. Monthly fees are billed in advance on a recurring basis.

Auto-Renewal: Subscriptions automatically renew each billing cycle unless the client provides written cancellation notice at least fourteen (14) days before the next billing date.

Suspension for Non-Payment: Services may be suspended without prior notice if payment is overdue by more than seven (7) days. Suspended services will be reactivated upon receipt of all outstanding payments. If payment remains outstanding for more than thirty (30) days, Aceloro reserves the right to terminate the subscription and decommission all associated services.

All payments are due in Philippine Peso (PHP) unless otherwise agreed. Payments are processed via the methods specified during onboarding. Late payments may incur a monthly surcharge of 2% on the outstanding balance or the maximum rate permitted by Philippine law, whichever is lower. We reserve the right to adjust pricing with at least thirty (30) days' advance written notice. Price changes take effect at the start of the next billing cycle following the notice period.

Monthly subscription fees may be canceled before the start of the next billing cycle, after which no further charges will be made. Refunds for monthly fees already charged will not be issued except at Aceloro's sole discretion or as required by applicable Philippine law, including the Consumer Act of the Philippines (Republic Act No. 7394). For custom Enterprise agreements with one-time fees, refund eligibility will be specified in the separate written agreement.

To deliver services effectively, clients are responsible for:

• Providing accurate and complete business information
• Supplying necessary content, images, credentials, and platform access in a timely manner
• Reviewing and approving deliverables within agreed timelines
• Ensuring their own website visitors are informed about AI chatbot usage and lead capture in accordance with applicable privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173)
• Complying with all laws and regulations applicable to their business and industry
• Maintaining the accuracy and appropriateness of the content displayed on their website

We are not responsible for delays, reduced quality, or missed timelines resulting from incomplete cooperation, inaccurate information, or failure to respond within agreed timeframes.

As part of the Pro and Enterprise plans, Aceloro builds and embeds AI chatbot widgets on client websites. These chatbots are configured using a custom system prompt provided by or created for the client. When a website visitor interacts with the chatbot, their submitted information (such as name, email, phone number, and message content) may be captured as a lead and stored in Aceloro's systems for the client to access.

a) Client Responsibility for Lead Data: Clients are solely responsible for ensuring their use of captured lead data complies with all applicable privacy laws, including the Philippine Data Privacy Act of 2012. This includes providing appropriate privacy disclosures to their own website visitors.

b) AI Limitations: AI chatbot responses are generated by third-party AI models and may occasionally produce inaccurate or unexpected outputs. Aceloro does not guarantee the accuracy, completeness, or appropriateness of AI-generated responses. Clients should review chatbot behavior regularly and report any issues.

c) NPC AI Advisory Guidelines: Both Aceloro and the client acknowledge the advisory guidelines issued by the National Privacy Commission in December 2024 regarding the application of the Data Privacy Act to AI systems processing personal data, and agree to operate in good faith compliance with such guidelines.

Our services rely on and integrate with third-party platforms including but not limited to hosting providers, database services, AI model providers (such as OpenAI, Anthropic, or similar), domain registrars, and communication tools. We are not responsible for outages, pricing changes, data loss, policy updates, API changes, or limitations imposed by such third parties. We will make reasonable efforts to notify clients of significant changes that materially affect their services and, where possible, to implement alternative solutions.

a) Client Data Ownership: Client business data, captured leads, and website content remain the property of the client.

b) Security Measures: Aceloro implements reasonable technical and administrative safeguards in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and NPC Circular No. 2023-06 on minimum security requirements for personal data.

c) Data Processing: Where Aceloro processes personal data on behalf of a client, Aceloro acts as a Personal Information Processor (PIP) under the Data Privacy Act. A separate Data Processing Agreement may be provided upon request or as required by law.

d) No Sale of Data: Aceloro does not sell, rent, or trade client data or lead data to any third party.

e) Privacy Policy: Our full Privacy Policy is available at aceloro.com/privacy.

a) Termination by Client: Clients may terminate their subscription by providing written notice at least fourteen (14) days before the next billing date. The service will remain active until the end of the current paid billing cycle.

b) Termination by Aceloro: Aceloro reserves the right to suspend or immediately terminate services for non-payment exceeding thirty (30) days, material violation of these Terms, unlawful activity, misuse of systems, or conduct that may harm Aceloro's reputation or infrastructure.

c) Effect of Termination:

• The client's website will be taken offline and removed from Aceloro's hosting infrastructure.
• AI chatbot services will be deactivated.
• Automation workflows will cease to operate.
• Dashboard access will be revoked.
• Client-owned content (text copy, images, logos, and branding assets originally provided by the client) will be made available for download or transfer for a period of thirty (30) days following termination, after which it may be permanently deleted.
• Source code, website files, design files, chatbot configurations, and automation workflows will NOT be provided to the client, as these remain the intellectual property of Aceloro per Section 3.

d) Domain Transfer: If Aceloro manages the client's domain, the domain will be transferred to the client or their designated registrar within thirty (30) days of termination, provided all outstanding fees have been paid.

e) Data Export: Captured lead data will be made available for export in a standard format (e.g., CSV) for thirty (30) days following termination, after which it may be permanently deleted.

Support response times vary by plan:

• Starter: Email support with response within 48 hours during business days
• Pro: Priority support with response within 4 hours during business days
• Enterprise: Dedicated account manager with response within 2 hours, including a direct line to the founder

Aceloro targets 99.5% uptime for hosted websites and chatbot services but does not guarantee uninterrupted service. Scheduled maintenance will be communicated at least 24 hours in advance where possible.

To the maximum extent permitted by Philippine law, Aceloro shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of revenue, loss of leads, loss of data, business interruption, or reputational damage resulting from chatbot downtime, AI errors, hosting outages, or third-party service interruptions.

Aceloro's total aggregate liability for any and all claims arising from or related to these Terms or the services shall not exceed the total fees actually paid by the client to Aceloro in the three (3) months immediately preceding the event giving rise to the claim.

The client agrees to indemnify and hold harmless Aceloro, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) the client's breach of these Terms; (b) the client's misuse of lead data or violation of privacy laws; (c) content provided by the client that infringes third-party rights; or (d) the client's violation of any applicable law or regulation.

These Terms and the services provided by Aceloro are subject to the Internet Transactions Act of 2023 (Republic Act No. 11967) and its implementing rules and regulations. Aceloro is committed to operating in compliance with the consumer protection and merchant obligations set forth under this law, including maintaining transparent business information, providing accurate service descriptions and pricing, and offering a mechanism for handling complaints and disputes.

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation between the parties for a period of thirty (30) days. If unresolved, disputes shall be submitted to mediation under the rules of an accredited mediation center in the Philippines. If mediation fails, the dispute shall be submitted to the exclusive jurisdiction of the appropriate courts in the Philippines.

Aceloro shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, internet outages, third-party service failures, cyberattacks, pandemics, or other force majeure events.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

These Terms, together with the Privacy Policy, any applicable Data Processing Agreement, and any written service agreement or proposal, constitute the entire agreement between the client and Aceloro with respect to the subject matter hereof and supersede all prior communications, representations, and agreements.

We may update these Terms at any time. Material changes will be communicated via email or a prominent notice on our website at least fifteen (15) days before they take effect. Continued use of our services after such updates constitutes acceptance of the revised Terms. If a client does not agree to the updated Terms, they may terminate their subscription in accordance with Section 15.

For legal, service, or billing concerns, please contact:

Aceloro Inc.
Email: support@aceloro.com
Privacy concerns: privacy@aceloro.com